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Redian Software
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Surveys, mobile-first

Mobile-first survey app for enumerators and field teams — offline capture, geo-tagging, photo proof and live dashboards for BFSI, NGOs and government.

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CMMI Level 3 Appraised ISO Certified 200+ enterprises 5 regional hubs 9+ years of BFSI
Outcomes our customers see

The numbers we move.

Production benchmarks from real deployments — not vendor brochures.

  • <2 min

    Field to dashboard

    Submissions visible the moment connectivity returns

  • 90%+

    First-pass data quality

    Validation and skip logic catch errors at source

  • 60-70%

    Lower collection cost

    Versus paper plus data-entry vendor model

  • 100%

    Geo-tagged evidence

    GPS, time-stamp and photo on every response

What's in the platform

Capabilities, end to end.

A complete module list — designed to remove the gaps where vendor platforms typically leave you in spreadsheets.

  • 01

    Drag-and-drop form designer

    30+ question types, skip logic, validation rules and multilingual variants built without code. Push updates to field devices instantly.

  • 02

    Offline-first mobile app

    Android and iOS apps that capture data, photos, GPS and signatures with zero connectivity. Background sync handles conflicts automatically.

  • 03

    Geo-tagging and coverage maps

    Every submission carries lat-long, time-stamp and EXIF-locked photos. Supervisors see live coverage and route enumerators to gap areas.

  • 04

    Analytics and BI workbench

    Cross-tabs, weighting and dashboards out of the box, plus connectors to Power BI, Tableau and your data warehouse.

  • 05

    Quality control workflows

    Back-check assignments, audio audits, duplicate detection and accept-reject queues with reasons. Builds funder-grade audit trails.

  • 06

    AI-assisted enrichment

    Automatic translation of open-ended answers, sentiment scoring and fraud-pattern detection on enumerator behaviour.

Who deploys this

Built for the operating environments we know best.

We've shipped this platform across the most common patterns — find the closest fit to your operating model.

  • Development and NGO programmes

    Baseline, midline and endline studies for donor-funded programmes across Africa and South Asia.

  • Banks and microfinance

    KYC field verification, branch mystery shopping and customer experience tracking across distributed networks.

  • Insurers and loss adjusters

    Property inspections, claims surveys and broker satisfaction studies with photo evidence and geo-proof.

  • Government and public sector

    Citizen surveys, census operations, infrastructure audits and beneficiary verification at district scale.

  • FMCG and retail audit teams

    Store-level merchandising checks, price audits and shopper intercepts for brand and category managers.

  • Market research agencies

    Quantitative fieldwork firms that need rugged, multi-client, multilingual data collection at scale.

Implementation

How a rollout unfolds.

Phased, milestone-driven, with parallel-run safety nets where regulators require them.

  1. 01Week 1

    Discovery and instrument design

    We map decisions to data points, finalise questionnaires, sampling and quotas. Output: signed-off blueprint and master form.

  2. 02Weeks 2-3

    Configuration and translation

    Build forms in the designer, configure roles, validations and multilingual sets. Output: tested instrument across target devices.

  3. 03Week 4

    Pilot in the field

    Run with 5-10 enumerators in real conditions, measure quality and timing, refine logic. Output: production-ready instrument.

  4. 04Week 5

    Enumerator training and rollout

    Train trainers, distribute devices, certify enumerators on protocol and ethics. Output: field-ready team and device fleet.

  5. 05Weeks 6-10

    Live collection and supervision

    Daily monitoring, back-checks, gap-filling routes and quality reviews. Output: continuous flow of validated submissions.

  6. 06Weeks 11-12

    Analysis and handover

    Cleaned dataset, weighted tabulations, dashboards and a debrief on findings. Output: insight pack plus self-serve analytics for your team.

Solution overview

In depth — how this platform runs.

The long-form view of capability, architecture and deployment model.

Digital Survey Management is Redian's mobile-first platform for enterprises that run high-volume fieldwork — household surveys, retail audits, NGO baselines, infrastructure inspections, customer-experience studies. Design once, deploy to thousands of field agents on Android or iOS, collect data offline in remote areas, and sync to a central analytics hub the moment connectivity returns. CFOs, programme heads and research directors get a clean line of sight from enumerator submission to dashboard insight, without paper, re-keying, or weeks of cleaning.

What the platform does

Build complex questionnaires with skip logic, validation rules, multilingual variants and media capture in a drag-and-drop designer. Field agents work fully offline on rugged Android tablets or personal phones, capture GPS coordinates, photos, voice notes and signatures, and queue submissions until they reach a network. Supervisors monitor coverage live; analysts pull weighted, geo-tagged results into dashboards or push them to your existing BI stack.

Where it fits

The platform is built for organisations that treat survey data as an operational asset, not a one-off project. It plugs into CRM and ERP systems, feeds compliance reporting in banking and BFSI field verification workflows, supports loss-adjuster and claims inspection routines, and powers programme monitoring for development organisations across Africa, the UAE and South Asia.

Outcomes that matter

  • Field cycle time cut from weeks to days — submissions appear in dashboards in under two minutes
  • 90%+ first-pass data quality through embedded validation and skip logic
  • 100% geo-tagged, time-stamped, photo-evidenced responses — audit-ready
  • 60-70% lower data-collection cost versus paper plus data-entry contractors

Why Redian

We have run survey deployments across nine African markets, the GCC and Tier-2/3 India — places where networks drop, devices break and enumerators churn. Our AI and ML capability layers in fraud detection (duplicate respondents, copy-paste patterns, GPS spoofing), automated translation and sentiment scoring on open-ended responses. As a CMMI Level 3 firm with delivery hubs in Nairobi, Dubai, London, Noida and New York, we cover enumerator training, device logistics and field supervision alongside the software.

Core capabilities

  • Visual form designer with 30+ question types, branching logic and multilingual sets
  • Offline-first mobile apps with background sync, conflict resolution and end-to-end encryption
  • Geo-fencing, GPS capture, photo with EXIF lock, signature, barcode and voice note
  • Real-time supervisor dashboard — coverage maps, agent productivity, quota tracking
  • Analytics workbench with cross-tabs, weighting, exports to Power BI, Tableau and CSV
  • Quality control workflows: back-checks, audio audits, accept/reject with reasons
  • Role-based access, data residency options and full audit log for regulators

How we deliver

We start with the data — what decision does each question feed, who consumes the insight, what is the cost of a bad answer. From there we build the instrument, pilot with a small cohort, refine, then scale. Our custom software and staff augmentation teams provide enumerator app customisation, integration into your data warehouse, and ongoing dashboard development as questions evolve.

Integrations and ecosystem

Native connectors to Zoho CRM, Salesforce, SAP, Microsoft Dynamics, SharePoint, Power BI and Tableau. REST and webhook APIs for any other system. Single sign-on through Azure AD, Okta or Google Workspace. Optional hosting on AWS, Azure or your own private cloud, with India, EU and Kenya data-residency choices.

Security and compliance

ISO 27001-aligned controls, AES-256 encryption at rest and TLS 1.3 in transit, role-based access, configurable retention and right-to-erasure workflows. The platform supports GDPR, Kenya DPA, UAE PDPL and India DPDP obligations, and produces evidence trails suitable for funder audits, regulatory inspections and board reporting.

Talk to us

See how peer organisations cut survey turnaround by 80% in our case studies, or book a 30-minute walkthrough and we will demo the field app, supervisor console and analytics layer on your own pilot questionnaire.

Why Redian

What makes this platform different.

Independent reasons clients pick us over incumbents and over generic global platforms.

  • Proven across 9 African markets

    We have run live fieldwork in Kenya, Nigeria, Ghana, Tanzania, Uganda, Rwanda, Cameroon, South Africa and Ethiopia plus GCC and India.

  • AI for quality and fraud

    Models flag duplicate respondents, GPS spoofing, copy-paste patterns and enumerator anomalies before they pollute the dataset.

  • CMMI Level 3, audit-grade

    Documented process discipline, ISO-aligned controls and full audit trails that satisfy donors, regulators and internal compliance.

  • Software plus field operations

    We do not stop at the app. Device logistics, enumerator training and supervisor staffing are available as a single accountable engagement.

Tech & integrations

What the platform talks to.

Open APIs, standard integrations, configurable from day one.

  • Android
  • iOS
  • React Native
  • Flutter
  • Kotlin
  • Swift
  • Java
  • Python
  • Node.js
  • PostgreSQL
  • PostGIS
  • MongoDB
  • Redis
  • AWS
  • Azure
  • Google Cloud
  • Power BI
  • Tableau
  • Apache Superset
  • Mapbox
  • Leaflet
  • Twilio
  • Firebase
  • ElasticSearch
  • Kafka
  • Docker
  • Kubernetes
  • OAuth 2.0
  • REST APIs
  • Webhooks
Proof from production

A deployment that mirrors your use-case.

Real customer · real numbers · real go-live. Most of our work is under NDA — this is one we can share publicly.

Non-ProfitEast Africa

Customer Service Transformation with Echo Network Africa

Client · Echo Network Africa (ENA)

  • Multi-channel

    Email · Social · Web

  • Automated

    Ticket routing

  • Live

    Reporting dashboards

Echo Network Africa, a leading East African women's-empowerment network, replaced legacy ticketing with Zoho Desk — automated routing, multi-channel integration and real-time analytics.

Tech stack

Zoho Desk
Read the full case study All case studies
Frequently asked questions

Everything you wanted to ask before the demo.

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Does the app really work fully offline?

Yes. Enumerators can download forms, capture responses, photos, GPS and signatures for days without any connectivity. The app queues submissions locally with encryption, then syncs in the background once it sees Wi-Fi or mobile data. Conflict resolution is handled automatically on the server.

How do you stop enumerator fraud?

The platform enforces GPS capture on every response, EXIF-locks photos, and records start-stop timestamps per question. AI models flag impossibly fast interviews, duplicate respondent fingerprints, copy-paste patterns and clusters of identical answers. Supervisors run automated back-checks on a configurable sample.

Can the platform handle multilingual surveys?

Yes. A single instrument can carry parallel versions in English, French, Arabic, Swahili, Hindi and most major languages, and enumerators switch language per respondent. Open-ended answers can be auto-translated and sentiment-scored for the analyst.

What devices do we need?

Most clients use mid-range Android phones their enumerators already own. For harsher conditions we recommend rugged tablets, and we can advise on device sourcing through our Nairobi and Dubai hubs. iOS is fully supported for inspector and adjuster use cases.

How does it integrate with our existing BI or CRM?

Native connectors exist for Zoho, Salesforce, SAP and Microsoft Dynamics, plus Power BI and Tableau on the analytics side. For anything else we expose REST APIs and webhooks so submissions flow straight into your data warehouse or CRM in real time.

Where is the data hosted?

You choose. We offer hosting on AWS, Azure or Google Cloud in regions including India, the EU, the UAE and Kenya, plus private-cloud and on-prem options for regulated clients. All data is encrypted at rest with AES-256 and in transit with TLS 1.3.

Can Redian also run the field operation, not just the software?

Yes. From our Nairobi, Dubai, Noida, London and New York hubs we provide enumerator recruitment, training, device logistics and supervision as a managed service. This is popular with donor programmes and insurers who do not want to build a field team internally.

Still figuring it out? Tell us your operating environment and we'll send a tailored architecture and pricing within one business day.

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