Digital strategy fails when it lives in a slide deck and never touches production. Redian Software runs digital consulting as short, senior engagements coupled to real delivery capacity — CMMI Level 3 Appraised, ISO 27001 and 9001 certified, backed by nine years and 200+ enterprises of production digital work across Noida, Nairobi, Dubai, London and New York. You get the strategy and the engineering bench that can execute it under one roof.
What we deliver
- Digital target-state and roadmap — customer journeys, channel architecture, data model, integrations and organisational implications for a two-to-three year horizon.
- Customer journey redesign — end-to-end journeys (onboarding, servicing, claims, complaints, renewals) mapped, prototyped and instrumented for the metrics that matter.
- Channel strategy — web, mobile, chat, WhatsApp, USSD, agent and branch — a coherent stack rather than a portfolio of point launches.
- Data and personalisation strategy — first-party data, consent, segmentation, model-driven journeys and the platforms to support them.
- Adoption and change plan — internal champions, training, incentives and NPS tracking as first-class parts of the roadmap.
- Regulator alignment — controls, evidence and audit trails wired into the digital plan, not retrofitted at go-live.
Who we build this for
- Bank, insurer and lender CDOs and heads of digital planning a two-year investment
- Retail and consumer brands unifying a fragmented digital estate across markets
- Enterprise B2B teams launching a customer or partner portal to displace email and spreadsheets
- Group brand teams standardising CX across multiple subsidiaries or countries
- Regulated firms modernising customer journeys under RBI, IRDAI, FCA, CBK or NAICOM oversight
Our approach
Discovery — leadership interviews, journey shadowing, analytics review, regulator scan. Journey and channel design — target-state customer journeys, channel architecture, and a clickable prototype for the highest-friction journey. Roadmap and business case — sequenced two-year plan with priorities, budget, dependencies and named risks. Mobilisation — either handed to your team or moved into Redian digital transformation delivery without a re-bid. All commitments in writing at end of Discovery.
Why Redian for digital consulting
- Consultants who also ship — our leads have shipped what they are recommending; the plans are executable, not aspirational.
- CMMI Level 3 Appraised, ISO 27001 and 9001 — governed process and controls the CISO and internal audit expect.
- BFSI, insurance and enterprise depth — nine years of production digital delivery in regulated environments.
- Vendor-neutral — we recommend the stack that fits, not the platform with the biggest partner rebate.
- Advanced Zoho Partner, Odoo Official Partner, SuiteCRM Store contributor, Salesforce Consulting Partner — platform experience where you already have investment.
- Multi-region delivery — Noida, Nairobi, Dubai, London and New York.
- Adoption first — training, change and NPS tracking priced in.
Where we have delivered
Digital consulting engagements across India, Kenya, UAE, UK, USA, Canada and Australia, with additional work in Nigeria, Tanzania, Uganda, Ghana, Ethiopia, Rwanda, South Africa and Saudi Arabia. Reference programmes include journey and channel work behind an insurance aggregator in East Africa and channels for a core banking rollout in Central Africa.
Working with Redian
Tell us the customer journey that is bleeding value, or the digital investment on your desk. A senior consultant responds inside one business day with a written first read. NDAs signed on request. Start at /contact or read about our digital transformation practice for the execution model.
