Microsoft Dynamics 365 is the enterprise CRM/ERP suite of choice for organisations already invested in the Microsoft stack — Active Directory, Office 365, Teams, Power BI, Azure. Our Dynamics 365 practice delivers implementation, customization, integration and long-term support across the Dynamics 365 line-up: Sales, Customer Service, Marketing, Finance, Business Central (SMB ERP), Field Service and Project Operations — plus the underlying Power Platform (Power Apps, Power Automate, Power BI, Power Pages) that most Dynamics rollouts increasingly ride on.
We deploy this for two buyer profiles: large enterprises consolidating onto Dynamics 365 as part of a Microsoft-stack strategy (existing Azure AD, M365, Teams, Purview), and mid-market organisations picking Business Central as their ERP because they need cloud-native accounting, inventory and supply-chain without a Tier-1 Oracle or SAP commitment.
What we deliver
- Dynamics 365 Sales & Customer Service — lead-to-opportunity-to-revenue workflows, omnichannel case management, knowledge base, agent workspace, Copilot integration where the customer has AI licences
- Dynamics 365 Business Central — cloud ERP for SMBs and mid-market — general ledger, receivables, payables, inventory, manufacturing (light-to-medium), warehouse, purchasing, sales orders
- Dynamics 365 Finance & Supply Chain — enterprise financials, cost accounting, budgeting, multi-entity consolidation, procurement, warehousing (WMS) and manufacturing (MRP)
- Dynamics 365 Marketing / Customer Insights — journey orchestration, segmentation, personalization, real-time triggers
- Dynamics 365 Field Service — work-order management, dispatch, mobile technician app, IoT-triggered service, connected assets
- Power Platform builds — Power Apps (canvas + model-driven), Power Automate flows, Power BI dashboards, Power Pages portals, Dataverse data modelling and Copilot Studio agents
- Integration & migration — Azure Service Bus, Logic Apps, Data Factory, and REST/OData connectors into non-Microsoft systems (Zoho, SuiteCRM, Salesforce, Odoo, in-house cores); migrations from legacy CRMs and QuickBooks/Sage/Tally into Dynamics
Where Dynamics 365 fits
We recommend Dynamics 365 for customers who:
- Already run on the Microsoft stack (Azure AD, M365, Teams, Purview) — Dynamics inherits identity, permissions and audit into the estate you already govern
- Need enterprise-grade financials with multi-entity consolidation and complex cost accounting (Finance & Supply Chain)
- Want a cloud-native ERP without a Tier-1 Oracle / SAP commitment (Business Central for SMB / mid-market)
- Have compliance requirements that align with Microsoft's certification portfolio (SOC 2, ISO 27001, HIPAA, FedRAMP, GDPR, PDPL, DPDPA)
- Are building AI-augmented CRM using Copilot for Sales and Copilot for Service
For customers where per-user licensing economics matter more than Microsoft-stack integration, Zoho One or SuiteCRM are often the better fit — we'll say so during discovery, not after the SoW is signed.
What makes our Dynamics practice work
- Dynamics + Power Platform, together — most implementations fail at the Power Platform boundary (canvas apps, Automate flows and Dataverse modelling are where the real customisation happens). Our team ships those as production code with source control and ALM, not as ad-hoc citizen-developer builds.
- Azure-native integration — Service Bus, Logic Apps, Data Factory, Azure Functions and Event Grid — the integration patterns that turn Dynamics into the platform of record, not a data island.
- CMMI Level 3 delivery — every engagement runs the same appraised process, with traceable requirements, change control, security testing and post-go-live AMS.
- Multi-region delivery — our Nairobi, Noida, Dubai, London and New York hubs handle Dynamics engagements across Africa, India, GCC, UK and USA — with regulator-aware configuration for GDPR, PDPL, KRA eTIMS, FTA VAT, HMRC MTD and SOC 2.
Working with Redian on Dynamics 365
Most engagements start with a two-week discovery — current-state assessment, licence footprint review, integration map and a phased rollout plan. Discovery output is a signed solution blueprint with named consultants, hourly rates and reference customers before the SoW.
Talk to our Dynamics 365 team for a scoping conversation.