Executive summary
Q-Sourcing Servtec, one of East Africa's leading HR solutions providers, partnered with Redian Software to consolidate fragmented HR and finance systems across five countries onto Zoho One. The implementation included Zoho People, Recruit, Books, Connect and a custom Redian Zoho Payroll engine handling 5,000+ employee profiles. The result: a single operating system for HR and finance, real-time KPIs across the region, and a platform ready for further country expansion.
About the client
Q-Sourcing Servtec is one of East Africa's foremost human-resource solutions providers with operations across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The group manages recruitment, payroll, performance and employee experience for thousands of placed and direct employees.
The challenge
Operating across five countries had created data silos between HR, payroll and finance — each running on its own tool with manual reconciliation in between. Real-time KPIs were impossible, payroll consolidation was a multi-day exercise, and finance teams chased numbers instead of analysing them. Growth into new markets was being throttled by the systems, not the demand.
- Separate systems for HR (recruitment, payroll, performance management) and finance created data silos
- Manual data entry processes led to inefficiencies and errors
- Lack of real-time insights into KPIs hindered decision-making and strategic planning
- Limited visibility across multi-country operations
Our approach
Redian led a country-by-country implementation of the Zoho One suite, building on a unified data layer that the existing tools could feed into. Recruit, People, Connect and Books were configured to Q-Sourcing's policies; a custom Redian Zoho Payroll engine was added to handle multi-country, multi-currency payroll for 5,000+ profiles. Adoption training was country-specific so each team owned the platform after go-live.
What we built
- Zoho One integrated suite for recruitment, onboarding, performance management, leave tracking and employee communication
- Zoho Books for financial management — automated invoicing, expense tracking and reconciliation
- Custom Redian Zoho Payroll for multi-country payroll processing of 5,000+ employee profiles
- Cloud-based platform supporting expansion into new markets
Implementation
- 01Discovery — country-by-country audit of HR, payroll and finance workflows; defining the common operating model
- 02Configure — Zoho One modules tuned to Q-Sourcing's policies (Recruit, People, Connect, Books, Creator)
- 03Build — custom Redian Zoho Payroll engine for multi-country, multi-currency payroll on 5,000+ profiles
- 04Migrate — historical employee, payroll and finance data into the unified platform
- 05Adopt — country-specific training, change management and operational handover
- 06Run — ongoing optimisation, new-country onboarding playbook and managed support
Outcomes & impact
- Streamlined processes and automation reduced manual tasks significantly
- Automated data synchronization minimized entry errors and strengthened data reliability
- Real-time financial and HR data enabled informed decision-making
- Cloud-based system scaled seamlessly with operational growth
- Dashboards and reports provided visibility into performance and efficiency metrics
Technology stack
The platforms, frameworks and tools behind this engagement — grouped by role.
- CRM / ERP
- Zoho OneZoho RecruitZoho PeopleZoho ConnectZoho BooksZoho CreatorRedian Zoho Payroll
Why this matters
Multi-country HR groups in Africa consistently hit the same wall: every country runs its own tools, payroll cycles fall out of sync, and group leadership has no real-time picture of the regional workforce. Q-Sourcing's transformation is the playbook for any staffing firm operating across borders in EMEA.
What this unlocked
With one operating system across five countries, Q-Sourcing can now spin up a new market on the same template — onboarding employees, paying them and tracking performance from day one — without standing up parallel HR infrastructure. The leadership team gets pan-African KPIs in real time, and finance closes the books on one cadence instead of five.
Related expertise
If you operate across multiple countries on the African continent or you're scaling a staffing / professional-services business, our Advanced Zoho Partner practice and our HR & staffing playbook are designed for exactly this shape of problem.
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