Insights

Tagged: CX Outsourcing

News, analysis and field notes from our banking, insurance, AI/ML and CRM teams.

Showing 1–1 of 1 posts tagged "CX Outsourcing"

Insights
Why Enterprises in UK are choosing Kenya for their Call Centre Support
UK enterprises are moving voice, email and chat support to Nairobi in growing numbers — 2-3 hours ahead of London, natively English-speaking, UK-GDPR-aligned data protection, and unit economics 60-70% below a comparable UK contact centre. Redian Software runs a Nairobi-based call centre support hub built for exactly this footprint.
Jul 30, 2026