News, analysis and field notes from our banking, insurance, AI/ML and CRM teams.
Showing 1–1 of 1 posts tagged "BPO"
UK enterprises are moving voice, email and chat support to Nairobi in growing numbers — 2-3 hours ahead of London, natively English-speaking, UK-GDPR-aligned data protection, and unit economics 60-70% below a comparable UK contact centre. Redian Software runs a Nairobi-based call centre support hub built for exactly this footprint.
Jul 30, 2026
