What it does
Redian's broker management platform runs the full economic cycle a general, life or health insurance intermediary actually operates on — from the first indicative quote a producer sends a corporate client to the last reconciled commission statement posted against a carrier remittance. Comparative quoting sits at the front of the workflow: the platform pulls rating from multiple carriers in parallel, applies broker-side rater overrides where treaty terms or negotiated slips justify them, runs eligibility and underwriting-appetite rules, and produces a side-by-side comparison the producer can share with the insured before one-click binding into the winning carrier.
Behind that quoting surface is a policy administration core that handles new business, endorsements, mid-term adjustments, renewals, cancellations and lapses across motor, property, marine, engineering, liability, health, group life and individual life. Proposer journeys are exposed on web and mobile with e-KYC, document capture and payment collection, so retail lines can be sold direct while corporate lines stay on the producer-assisted path. Claims intake, FNOL triage, surveyor assignment, reserve tracking and recovery from carriers run in the same system, which is what closes the loop between a policy's premium and its loss ratio.
The commercial engine — commissions, overrides, profit-share, contingent bonuses and producer payroll — is the piece brokers usually bleed money on when it lives in spreadsheets. Redian's implementation posts every accrual against the underlying policy and endorsement, reconciles it to the carrier's bordereau or statement, and surfaces the variance rather than absorbing it silently.
Where it fits
The platform is built for retail and wholesale brokers, MGAs, bancassurance arms and reinsurance intermediaries operating across regulated markets. In India that means an IRDAI-licensed direct or composite broker running motor and health at scale alongside a corporate desk; in East and West Africa it maps to brokers licensed under IRA Kenya, NAICOM, UIA and equivalents, where segregation of client money, premium remittance timelines and commission caps are actively supervised. Redian has also deployed comparable insurance stacks for clients in the UAE, Saudi Arabia, the UK, and for diaspora-facing brokers in Canada, the USA and Australia.
The system is deliberately multi-country and multi-entity. A group broker with a Nairobi head office, a Kampala subsidiary and a UAE free-zone entity can run all three on one tenant, with separate chart of accounts, tax treatments (VAT, stamp duty, IPT, training levy, policyholder protection fund), regulator returns and functional currencies, while still consolidating producer performance and carrier profitability at the group level. It sits naturally alongside our broader BFSI practice and complements core banking where bancassurance is in scope.
What we deliver
A typical deployment covers the modules that decide whether a broker actually recovers its leakage:
- Multi-carrier quoting and binding — carrier rater integrations (API where available, structured Excel raters where not), broker overrides, quote versioning, slip generation and one-click bind with policy document return from the carrier.
- Policy administration — new business, endorsement engine with pro-rata and short-period calculations, renewal pipeline with retention scoring, cancellation and reinstatement, group scheme member management for health and group life.
- Claims — FNOL on web and mobile, document and photo capture, surveyor and loss-adjuster workflow, reserve and payment tracking, subrogation and salvage, carrier claim status sync.
- Commissions and producer accounting — commission schedules by carrier, product, channel and producer tier; override and split-commission logic; profit-share and contingent bonus accruals; bordereau reconciliation; producer statements and payout runs.
- Client money and premium accounting — segregated IBA/client trust accounts, premium receivable ageing, carrier payable ageing, statutory remittance clocks, and audit trails that satisfy the local regulator's inspection template.
- Regulatory returns and MI — IRDAI, IRA, NAICOM, SAMA, DFSA, FCA and equivalent returns templated where the regulator publishes a stable schema; loss ratio, retention, cross-sell and producer productivity dashboards for management.
- Integration layer — carrier APIs, payment gateways (local card, UPI, mobile money, direct debit), e-KYC and sanctions screening, accounting systems (Zoho Books, Odoo, Tally, QuickBooks, Dynamics 365 Finance, Oracle), and CRM where the broker already runs one.
Integration with a broker's existing CRM & ERP implementation is a common ask, and as an Advanced Zoho Partner and Odoo Official Partner we handle those tie-ins as part of the same programme rather than as a separate integration project.
Why Redian
Redian is CMMI Level 3 Appraised and ISO 27001 certified, with a delivery record across banking, insurance and reinsurance clients in Africa, the Gulf, South Asia, the UK and North America. The team includes practitioners who have built policy admin, claims and commission engines for direct insurers, reinsurers and brokers — meaning the design conversations start from actual product wordings, treaty structures and bordereau formats rather than from a generic feature list.
Pavan Verma, Redian's founder, is an engineer and FMS Delhi MBA who sits on the NASSCOM SME National Council and is a TiE Charter Member and AIO Member; the practice leadership carries comparable depth in insurance technology and BFSI regulation. That posture matters when a broker is being asked by its regulator to demonstrate premium segregation, or by a carrier to reconcile a disputed bordereau line by line.
We are product-neutral. If the broker is standardising on Salesforce Financial Services Cloud or Dynamics 365 for the client-facing layer, we build the insurance-specific engine to sit behind it; if the broker wants a self-contained platform, we deliver that. Public evidence of comparable work sits in /case-studies.
How we engage
Engagements start with a discovery that maps the broker's current product book, carrier panel, commission structures, regulator obligations and pain points — usually leakage, renewal drop-off and claims TAT. From there we scope the platform in deliverable milestones: quoting and binding for the highest-volume lines first, then policy admin and endorsements, then claims, then the commercial and reconciliation modules. Each milestone lands in production against a defined set of user journeys and regulator reports rather than against a calendar.
Delivery mixes fixed-scope build with IT staff augmentation where the broker wants its own team to co-develop and eventually own the platform. Post go-live we run an AMS engagement covering carrier rater changes, regulatory updates, new product launches and the inevitable reconciliation edge cases. To start a conversation, use /contact.
