Post go-live is where most software programmes quietly deteriorate — releases slow down, defects reopen, and the vendor you paid to build the platform is no longer answering the phone. Redian Software runs application support and maintenance as a first-class practice, not a leftover. CMMI Level 3 Appraised, ISO 27001 and 9001 certified, with a 24×7 NOC across Noida, Nairobi, Dubai, London and New York, and nine years of running production BFSI, insurance and enterprise workloads for 200+ enterprises.
What we deliver
- 24×7 SLA-backed support — L1, L2 and L3 with named senior engineers, incident response inside contracted SLAs and a war-room drill on day one.
- Application maintenance releases — monthly release train for bug fixes, small enhancements, dependency and security patching.
- Performance and observability — SLO tracking, APM tuning, capacity planning and quarterly performance reviews.
- Security patching — CVE tracking, vulnerability triage, coordinated patch windows and post-patch validation.
- Regulator and audit support — evidence packs, control walkthroughs, and change-management artefacts for RBI, IRDAI, FCA, CBK, CBUAE, NAICOM inspections.
- Rescue and stabilisation — taking over an unstable platform, running a two-to-four-week stabilisation sprint, and moving it into steady-state SLAs.
- Enhancements backlog — a rolling enhancements backlog with quarterly business reviews.
Who we build this for
- Enterprises where the original build vendor has disappeared, deprioritised support or lost the delivery lead
- Banks, insurers and lenders needing regulator-grade support on a platform that runs core operations
- Enterprise IT groups consolidating support across a portfolio of platforms onto one accountable partner
- Product companies that need engineering support at scale without expanding permanent headcount
- Firms migrating support from an in-house team to a managed model without losing continuity
Our approach
Discovery and takeover — code, environment and knowledge audit, incident history review, runbook capture, and a two-to-four week ramp with the outgoing team where possible. Baseline stabilisation — resolve the top ten incidents, tighten observability and hit contracted SLAs. Steady-state run — L1/L2/L3 support against the SLA, monthly maintenance release, quarterly business review with SLO trends and enhancements ranked by business value. Evolution — planned enhancements and platform upgrades released alongside the run backlog. Ramp SLAs are contractual — typically a two-week ramp — and captured in writing before takeover.
Why Redian for application support
- CMMI Level 3 Appraised — governed change, incident and problem-management process with artefacts auditors accept.
- ISO 27001 and 9001 certified — controls baked into the run model, not retrofitted.
- Named senior engineers — not a generic ticket queue with rotating juniors.
- 24×7 NOC across five hubs — Noida, Nairobi, Dubai, London and New York.
- 9+ years, 200+ enterprises — proven takeover playbook, especially for BFSI and insurance workloads.
- Regulator-grade — inspection-ready evidence packs and change history for supervised institutions.
- Same team, build to run — where we built the platform we run it under the same accountability; where we did not, we take it over cleanly.
Where we have delivered
Support and maintenance across India, Kenya, UAE, UK, USA, Canada and Australia, with additional coverage in Nigeria, Tanzania, Uganda, Ghana, Ethiopia, Rwanda, South Africa and Saudi Arabia. Reference workloads include a core banking platform for a Cameroonian commercial bank, SuiteCRM KYC at an investment bank and multi-year run for BFSI SaaS deployments.
Working with Redian
Send us the current pain — outage frequency, SLA slippage, unclosed CVEs or a departing vendor — and a senior engineer responds inside one business day with a written first read and a ramp plan. NDAs signed on request. Start at /contact or read our custom software and product engineering practices for the full build-to-run journey.
