Senior Zoho Consultant
Lead multi-region Zoho One implementations across CRM, Books, Recruit, Desk, Creator and People — deep Deluge, custom modules and enterprise integrations.
The role
Join Redian's Advanced Zoho Partner practice — one of the longest-running in the region — and lead multi-region Zoho One implementations for BFSI, professional services, distribution and retail clients across India, Kenya, the UAE, the UK and the USA. You will own client engagements end-to-end: discovery, design, configuration, custom Deluge development, integration and adoption. Reports to the CRM Practice Lead.
You will work alongside certified Zoho developers, functional consultants and engagement managers. Every engagement is under Redian's CMMI Level 3 Appraised and ISO Certified delivery envelope, so process discipline and documentation are paid for — not something you have to fight for.
What you'll do
- Own client engagements end-to-end — discovery, design, configuration, custom development, UAT, go-live and post-go-live optimisation
- Lead multi-application Zoho One rollouts (CRM, Books, Recruit, Desk, People, Creator, Sign, Inventory)
- Write production-grade Deluge scripts, custom functions, workflow rules, blueprints and validation logic
- Design integrations with payment gateways, telephony, banking APIs, ERP systems, marketing automation and third-party SaaS
- Mentor mid-level Zoho consultants and review Deluge code with rigour
- Own adoption — training, change management, admin enablement and long-term client success
Requirements
- 4+ years hands-on Zoho consulting, including at least 2 years leading full-lifecycle implementations
- Deep Deluge scripting — custom functions, workflows, workflow triggers, connectors
- Zoho CRM, Zoho Books and at least two of: Recruit, Desk, People, Creator, Inventory
- One or more Zoho certifications (Zoho CRM Certified Consultant / Deluge Developer / Creator Developer)
- Strong client-facing communication — you can talk to a CFO about Books, a CRO about CRM, and a developer about API design in the same day
- Comfort with regulated-industry clients (BFSI, insurance, healthcare) preferred
Nice to have
- Prior Advanced Partner or Premium Partner practice experience
- Zoho Analytics + Sheet + SalesIQ + Campaigns experience
- REST integration experience with Salesforce, Odoo, SAP or Microsoft Dynamics
- Multi-country deployment experience (India + Africa + Middle East)