Today, web applications and mobile applications have became a shop front for almost all businesses in the world. Along with the splurge in digital occurrences, User interface (UI) and User experience (UX) have also unfolded as never before. Technically, User interface design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience. But the sole aim of a smart UI design is to make user’s interaction more lucid and comprehensible in terms of attaining the best user experience. Also it creates ways for better customer engagement that encourages your customers to interact and share in their experiences fostering substantial business return.

Customization & Personalization in the User Experience

With an intent to attract a lot of people with different interests, from different places one should definitely include customization and personalization in the user experience. Besides It’s not all about the UI. Functionality and good visuals are important in establishing your brand and relationship with customers.

Techniques to boost customer engagement with the best User interface (UI) :

The UI (user interface) and UX (user experience) designers, specifically. Whether one is talking about apps, websites or Chatbots are crucial in giving your customers the best experience.

  • First and foremost, you need to understand your customers.

  • Improve Your Website Speed, Design is less about how your app looks, and more about how well it works. It only takes a few extra seconds of page load time to lose a visitor.

  • Be Consistent, Consistency means making everything match: heading sizes, font choices, coloring, button styles, spacing, design elements, illustration styles, and photo choices.

  • Employ a Flat Design, There is no beauty greater than simplicity.

  • Finally, to tell (and sell) your story successfully, you need to make your UI and UX customer centric.

Designing For Engagement :

Few metrics that one may need to keep in mind while designing for the best customer engagement :

  • Time on page
  • Pages per visit
  • Bounce rate
  • Returning visitor percentage (how many repeat visitors?)
  • Returning visitor frequency (how often?)

Lastly, Every UI / UX designer wants to engage their user-base. That’s the whole point of a website or mobile app, to provide something of value that gets visitors excited and interactive. But it’s almost impossible to gauge engagement unless you’re actually watching a user interact with your website. Also it’s crucial to ensure that the technology you utilize adds value to your user experience.

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