Customer Service Solution

Every organization wants to provide best services to the customers and a dedicated customer support platform helps to keep the track of customer enquiries, their issues and current status. Our Customer support platform helps your customers to log their enquiries from mobile or web page. We make sure that system is easy to use for support executives as well as customers. Our customer service platform is integrated with Asterisk telephony and all incoming and outgoing calls are recorded. The system is hosted on the cloud and offers high-level availability anywhere and anytime.

Clean interface

The solution has very neat and clean interface and easy to navigate SLS, tickets and current status.

Mobile friendly

We offer the mobile app for customers and support executives to access it anywhere, anytime from mobile.

Integration with Website

We can integrate our solution with website customer support form and tracking form.

Asterisk Integration

The solution has asterisk integration and allows incoming and outgoing calls to the CRM and from the CRM.

Automatic notifications

Customers and support executives will get automatic notifications by email or SMS on change of ticket status.

24×7 support

Our support team is available 24×7 to resolve any issues on the system and to ensure the smooth functioning.

Client Testimonials

“We are using solution provided by Redian Software. I must say that solution is really helpful for us and has helped us in customer retention.”
– Ishay Botbol, CEO, Locksmiths App UK

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