Maintaining and expanding consumer interactions is essential for even the smallest of companies. This is particularly valid now that both sales workers and consumers are likely to be held at home due to the pandemic. #Redian provides the best CRM services. In today’s time, we all know that customers requirement is the only and first priority for any business.   

With Customized CRM you can More than just a bucket for feedback, this information needs to be stored in a secure place that can monitor, evaluate and surface the data when and where it is needed. This is where the Customer Relationship Management (CRM) program shines.  

Let’s talk about  

What is CRM?  

CRM stands for the Customer Relationship Management Software that is used to communicate and develop relationships with customers. When looking for a CRM, there are many aspects to think about, including how much it costs and whether it has all the functionality and resources that your company needs.  

Redian’ s successful CRM solution records the contact information of your customers and remembers the specifics of your partnership and all interactions—whether by phone or email, and now via other means, such as social media, or even your customer support desk.  

Choosing the right CRM software for your business will dramatically improve your teamwork and productivity, increase sales and increase customer loyalty.  

The Market research by adapting Redian’s CRM   

(Graph image)  

Each business has different requirements when it comes to CRMs. 

You have specifications for how a CRM should execute, and we have tried to assist, evaluating the elements that we feel most widely represent the following requirements:  

 
Ease of use: 

While the “don’t make me think” framework to webpages might be too much to ask in CRMs, this is something to head for. 

If the user could even log in for the first time and get a great judgement of how the basics work, the mission is complete not everything is going to be as quick.  

Contact management: 

Because individuals are at the root of your CRM, not to mention your business, how you handle them is crucial. 

How well do you know about it? 

How do you get to know them better? Where are you supposed to put your sales efforts?  

What’s the best way to connect and keep in touch?  

The contact management features of the CRM should be consistent with your ideal buyers.  

Customization: 

Your CRM is supposed to work like your business works. 

Industry terms, data requirements, processes, and apps that you use (see implementations below) are specific to how you perform. 

CRM software is designed to accommodate your company as much as possible.  

Reporting 

You can’t even manage it if you don’t measure it. 

What are you trying to measure? 

How about the forecast? 

Optimally, your CRM can report on every data point you can collect—rep sales, sales cycle, average value, loss reasons, and dozens of others.  

Automation and integrations. 

Automation processes can improve employee productivity (and make them happier) and help ensure that items like communication do not crack.No CRM is doing it all. A healthy selection of third-party integrations can connect department functions and boost data collection power, creating a more comprehensive customer profile.  

Our CRM development services  

SuiteCRM Development  

 SuiteCRM is an award for best open source client relationship management program that is available for free use. There is no limit to modules, dashboards, workflows customizing them to meet our business needs.  

Extension Development  

• Software Integration  

• Data Migration  

• Click to call Telephony Integration  

• Admin Training  

• Consulting  

• Workflow Automation  

• Business Solutioning  

For Example :   

Challange   

The CRM framework required a 360-degree view of their customers’ experiences through various platforms and networks, thereby providing users with a common point of reference, while also enhancing coordination and visibility between departments. Processes that are involved in day-to-day business operations have been seen as a vital method for managing these effectively with a long-term objective of being able to expand significantly with the company.  

Solution

We designed and customised SuiteCRM and built custom modules to meet customer requirements. 

We’ve also successfully handled the transfer of encrypted files and emails from DayliteCRM to SuiteCRM.  

Technology

PHP , mysql , java script ,HTML  

Outcome

This helped the clients to see the 360-degree view of their customers. And to maintain the day-to-day records. 

SugarCRM Development  

SugarCRM is a corporate customer relationship management that has been used to manage customer-centric tasks such as sales, marketing, and support. It is a feature-rich platform that enables companies to effectively automate/manage their customer-related activities.  

Custom Development  

• Software Integration  

• Data Migration  

• Custom extension Development  

• SugarCRM Consulting  

• Workflow Automation  

• SugarCRM Business Solution\’s  

For Example :   

Challange  

 The client used DayiteCRM, which is only accessible on a Mac computer. So the client decided to move to a network that can be reached globally via a web browser anywhere in the world. The client had been using the new system for a long time and has a huge archive of files and emails.  

Solution  

We have designed and customized SugarCRM and built custom modules to meet customer requirements. We have also successfully handled the transfer of encrypted files and emails from DayliteCRM to SugarCRM.  

Technology  

MySQL, SugarCRM, Daylite CRM, PostgreSQL, PHP  

Outcome  

Smooth migration has helped the client to seamlessly use the new CRM system around the globe.  

Zoho CRM Development  

We came to our conclusions after looking at a variety of variables, such as how much each CRM costs, how easy it is to use and how well it integrates with other common programs.  

• Zoho CRM Development  

• 3rd Party Integration  

• Data optimization  

• Performance Tuning  

• Industry specific CRM  

• CRM Consulting services  

 Client’s Requirement   

Challange 

The clients who want to expand their business needed to know the customer views and pipeline management and then wanted to ensure it could scale efficiently while improving both the customer and employee experience. The client also needed to ensure any new tools integrated seamlessly with providers it uses to run some other aspects of its business. 

Solution  

We have designed and customized SugarCRM and built custom modules to meet customer requirements. We have also successfully handled the transfer of encrypted files and emails from DayliteCRM to SugarCRM.  

Technology  

MySQL, SugarCRM, DayliteCRM, PostgreSQL, PHP  

Outcome  

Smooth migration has helped the client to seamlessly use the new CRM system around the globe.